. Warranty

Q1: What is the difference between warranty and guarantee?
Ans: A warranty is a promise or guarantee given. A guarantee is an agreement assuming responsibility to perform, execute, or complete something and offering security for that agreement. It is a promise or an assurance, especially one given in writing, that attests to the quality or durability of a product or service, OR a pledge that something will be performed in a specified manner.

Q2: How do I know, which product has how much warranty limit?

Ans: The warranty limit of each product is mentioned in invoice copy, which will be given to you when you will receive shipment.

Q3: Can I buy the product with the extended warranty limit?

Ans: Some companies offer extended warranties not every one. So you either have to visit the products home page or you may contact us.

Q4: How and when warranty will be void?

Ans: Warranty can be void in many ways, it can void by date, damage, burn, etc. For detailed warranty issues see our warranty terms & conditions page.

Q5: Do you have all the products with warranty?

Ans: Yes we have everything with warranty, but warranty period varies product to product.

Q6: Could software be claimed for warranty, if I get software related problem?

Ans: No softwares do not have any kind of warranty. But support is available for licensed softwares. You may contact us for further assistance.

. Shipping

Q1: What are the available shipping methods, with in Lahore city?
Ans: See our shipping & returns policy.

Q2: What are the available shipping methods, out of Lahore city?
Ans: See our shipping & returns policy.

Q3: What will be the shipping schedules and timings?
Ans: Place your orders at least 48 hours before delivery. Delivery is subject to approval and confirmation of your payment. We do our best to deliver the product in shortest possible time, but sometimes we may fall short, due to:

Late receipt of confirmation of your order
Late confirmation of payment in our bank
Invalid Address/ Tel No.
Strikes/ Other Force Majure Reasons.

We do not ship orders on Sundays and public holidays.

Q4: Who will be responsible, if the equipment or products get damage while shipping?
Ans: Before the delivery, we are responsible for safe handling of the products.

Q5: Who will be responsible, if I don’t get the shipment?
Ans: We are responsible if you do not receive your order within maximum 5 days after placing the order. We will make your payment return.

Q6: Do I have the option to choose the courier service, myself?
Ans: Yes, you can choose the courier but inform us with in an hour after placing order.

. Ordering

 Q1: What are the available methods, for ordering the product(s)?
Ans: You can buy online instantly from buybestpc.com. You can buy from our showrooms and you can also use our online orders service.

Q2: Can I order 24 hours, 7 days in a week?
Ans: Yes, you can order any time.

 Q3: How much time will be taken to process the order, if I order offline (via Fax/Email/Phone)?

Ans: Normally we take  3-4 working hours to process the offline orders if you order within office hours. But order will not be delivered until your payment is received.

Q5: How much time will be taken to process the order, If I order online (via www.buybestpc.com)?
Ans: We start processing just after you order, but it may take 2-3 days in case of un-availability/shortage of product

 Q6: What is the Main Office, timings?
Ans: Our office timings are 11:00 AM  to 9:00 PM, but our showrooms open at 12:00 PM.

. Payments

Q1: What are the available payment modes?
You can pay in these modes: cash at our office, online payments in our account in any branch of Allied Bank of Pakistan Ltd, credit cards (VISA/MASTER/AMEX ). Click here for detailed payment information.

Q2: How will you provide the secure, credit card payments?
Ans: Panorama Computer's Website is SSL Secured and has a license, which ensures maximum security for the highly confidential transactions, like credit cards and bank transfers. You may visit www.rsasecuriy.com for detailed knowledge of SSL Security.

Q3: Who will be responsible, if the payment is made, but I don’t receive the ordered products?
Ans: Panorama Computers is responsible, if you do not get the product after making the payment within due time. We have money back guarantee for all orders.

Q4: When I have to come to pay at office?
Ans: You may visit our main showroom 12:00 PM – 9:00 PM except Sundays/Public holidays.

. Products

Q1: What products and categories, Panorama deals?
Ans: Panorama has large sales setup since 1996 and we are dealing almost all renowned brands of computer hardware. For the complete list of brands see our product section.

Q2: What is guarantee the products Panorama sells, are Genuine and through proper channel?
Ans: Panorama always sells genuine and original products. You may also refer product’s website for confirming Panorama as a genuine reseller.

Q3: How I will come to know about the availability of the product?
Ans: You can send us your enquiries or you can contact us by Phone/Email/Fax, We will promptly give you the availability status. On our shown inventory ,products which are with *** sign, may need the confirmation of stock. Otherwise the products at webportal are mostly available in the stock.

Q4: Do the products have genuine sealed box or it will be in open packing?
Ans: Panorama ensures you the product which will be delivered will be brand new and it may be unsealed because sometimes we need to stick our own generated barcodes on it.

. Services

Q1: Do you provide the after sales and home services?
Ans: Yes we provide all of these services in Lahore through our Lab, nearby our main showroom in Hafeez Centre.

Q2: How can I claim for the services?
Ans: You may claim warranty/service via contact us page, online warranty page, or by phone/email/fax or bringing your good at our office.

 Q3: Do you also provide services, for non-panorama products?
Ans: Not yet.

Q4: What services you are providing?
Ans: We cover these services: Pre & After sales services, Warranty & Maintenance, Networking (wired/wireless), Customized Software Solutions including (Web, Desktop, & Distributed).

Q5: Do you also provide the services for out of city customers?
Ans: Currently, We don’t provide home services like maintenance/repairing. But if you send your product via courier, we will do, see our online warranty section for further assistance.

. Contact

Q1: How can I contact Panorama Computers?
Ans: You may contact us via any source available to contact like email/phone/fax/walk-in.

Q2: What is the preferred time to contact Panorama Computers?
Ans: You may contact any day at 12:00 PM – 9:00 PM except Sundays/holidays.